Refund policy
Last updated: May 2026
At Clove Theory, we believe wellness should feel thoughtful, transparent, and trustworthy. If something isn’t right with your order, we’re here to help.
1. Returns & Refund Eligibility
If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.
To be eligible:
· The item must have been purchased directly from Clove Theory
· Proof of purchase or order confirmation is required
· Requests must be submitted within the return window
For health, hygiene, and safety reasons, we reserve the right to refuse returns on products that are heavily used, intentionally damaged, or misused.
2. First-Time Orders
We understand that wellness products can be personal and that every individual responds differently.
If you are unsatisfied with your first order, please contact us and our support team will review your request and work toward a fair resolution.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order with:
· Your order number
· A description of the issue
· Clear photos of the product and packaging
We will review the issue and arrange an appropriate resolution where applicable.
4. Non-Returnable Items
The following items are generally non-returnable:
· Gift cards
· Promotional or complimentary products
· Final sale items
· Products purchased through unauthorized third-party sellers
If your purchase was made through another retailer or marketplace, please contact that retailer directly regarding their return policy.
5. How to Request a Return or Refund
To request a return or refund, please contact us at:
Please include:
· Your order number
· Product name(s)
· A brief explanation of your request
Our team will respond with the next steps as soon as possible.
6. Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Please allow:
· 5–10 business days for processing after approval
· Additional time depending on your bank or payment provider
Original shipping fees are non-refundable unless the issue was caused by an error on our part.
7. Return Shipping
Customers may be responsible for return shipping costs unless:
· The product arrived damaged
· The wrong item was shipped
· The issue resulted from our fulfillment error
We recommend using a tracked shipping method for returned items where possible.
8. Subscription Orders (If Applicable)
For subscription-based orders, cancellations or modifications must be made before the next billing cycle.
You may manage your subscription through your account settings or by contacting our support team.
9. Contact Us
For return or refund questions, please contact:
The Clove Theory Ltd
Registered in England & Wales
Registered Office: 2 Frederick Street, London, WC1X 0ND
Company Number: 17215612
Email: info@clovetheory.com