Shipping policy

 

 

Last updated: May 2026

 

At Clove Theory, we aim to make your experience as seamless and transparent as possible. Below you’ll find information regarding processing times, shipping timelines, and delivery expectations.

 

 

 

 

1. Order Processing

 

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

 

 

 

 

2. Shipping Locations

 

We currently ship to:

  • United Kingdom
  • Selected international destinations

Shipping availability may vary based on local regulations and carrier limitations.

 

 

 

 

3. Estimated Delivery Times

 

Estimated delivery timelines are provided as guidance only:

United Kingdom

  • Standard Shipping: 2–5 business days

International Orders

  • Standard International Shipping: 5–14 business days

Delivery times may vary depending on customs clearance, carrier delays, and destination country.

 

 

 

 

4. Shipping Confirmation & Tracking

 

Once your order has shipped, you will receive a confirmation email containing tracking information where available.

Please allow up to 24 hours for tracking updates to appear.

 

 

 

 

5. Customs, Duties & Taxes

 

International orders may be subject to:

  • Import duties
  • Taxes
  • Customs fees

These charges are determined by the destination country and are the responsibility of the customer.

Clove Theory is not responsible for delays caused by customs processing.

 

 

 

 

6. Incorrect Shipping Information

 

Customers are responsible for providing accurate shipping details at checkout.

We are unable to guarantee address changes once an order has been processed.

Clove Theory is not responsible for orders lost due to incorrect shipping information provided by the customer.

 

 

 

 

7. Delayed or Lost Packages

 

While we work with trusted shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Customs processing
  • Carrier disruptions
  • High seasonal demand

If your package appears delayed or lost, please contact us and we will do our best to assist.

 

 

 

 

8. Damaged Orders

 

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the package and product

We will review the issue and work toward an appropriate resolution.

 

 

 

 

9. Contact Us

 

For shipping-related questions, please contact:

The Clove Theory Ltd
Registered in England & Wales
Registered Office: 2 Frederick Street, London, WC1X 0ND
Company Number: 17215612
Email: info@clovetheory.com